EPS Site Review User Study

As a UX designer and senior Salesforce consultant at Knowledge Vortex, I lead a large user study throughout the development cycle including interviews, personas, 3 user tests, usability testing and UAT for the United States Department of Veterans Affairs. The purpose of the EPS Site Review application was for VA employees to document, collaborate and report onsite visits via Salesforce. The previous EPS site review process was a pain point for many employees as the process requires a lot of manual work.

Multiple interviews were conducted to identify EPS site reviewer personas.

3 user tests during development were created in order to determine page layouts.

Wireframes for desktop and mobile were created based upon the user test results.

Custom components were designed specifically for the client.

In addition to UAT, a usability test was conducted in order verify the needs and usability of the product for the client.