Hello! 👋 I'm Charlene, a User Experience Researcher with a passion for making technology more human-centric. With a background in Salesforce and marketing, I've dedicated my career to understanding user needs and creating intuitive solutions.
I'm currently seeking new opportunities to apply my skills and contribute to meaningful projects. Let's connect and explore how we can create impactful user experiences together. I'm excited for the next adventure!
Wellvolution User Study
12-participant user study using usability testing, interviews and a ranking exercise to verify the usability, likability and future features of a Blue Shield of California health portal
Partner Portal User Study
A study with multiple organizations to restructure a health coach portal using observation, interviews and tree testing.
EPS Site Review User Study
Large user study throughout the development cycle including interviews, personas, 3 user tests, usability testing and UAT for Veterans Affairs employees.
